FAQs

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See below for helpful information regarding the queries we are asked most often.
Will it fit?

All size specifications for each product are on the individual product pages, we also provide a downloadable bracelet and bangle size guide here.

Regarding necklaces, 14” is the standard industry size for children, however Molly Brown necklaces are 14”-16” to enable the child to continue wearing the jewellery as she gets older. A 16” chain will generally sit on the collar bone of an adult. We suggest that 14”-16” necklaces are suitable for babies and toddlers, however, children's jewellery is not a toy and should be worn with care as with adult jewellery. We recommend supervision particularly with babies wearing jewellery.

16-18” necklaces are more suitable from around the age of 10 years old. 18” is the standard industry adult size necklace, this will sit approximately just below the collar bone of an adult. Of course, fit will depend on individual bone structure and so please use this information as a guide only.

Can adults wear the jewellery?

Yes, we have many adults that buy jewellery for themselves or as a gift. Many women can wear most of the jewellery range, depending on bone structure, with the exception of the baby bangles.

The open claw-back birthstone bracelets measure 19cms which is standard adult sizing, the Teenage Girl range has larger sizes than the main collection, as does the Luxury Collection. Please consult the individual product specifications before purchase to ensure it will fit.

Do you have jewellery for boys?
Currently, we don’t have a boys range but many people buy the Christening Bangles for boys as these are unisex. The brand packaging is pink and so it is worth considering some replacement packaging.
If I don’t pay for gift wrap will I still receive all the brand packaging?
Yes, all jewellery arrives with Molly Brown London’s luxury brand packaging. We generally recommend using the Bespoke Gift Wrap service if you are sending directly to the recipient. This way the jewellery arrives beautifully gift-wrapped and you can add a gift note to let her know it’s from you, no invoices are included. You may still wish to choose this service if you would like the experts to wrap your special gift, otherwise, you will receive all complimentary gift packaging, flat packed for you to wrap. Watch the ‘how to’ video here. Please note, you will not receive the pink tissue if you choose this option.
Do you have a shop I can visit?
No, we are an online store only.
Will engraving add any additional time to my order being dispatched and does it cost more?
No, engraving does not add any additional time. We dispatch orders on the same day, Monday to Friday, even if they are personalised, provided the order is received prior to the 1pm cut-off time. Orders received after this will be processed on the following working day. Engraving is a complimentary service from Molly Brown London. Please take care when entering the details, we engrave exactly what has been entered on your order.
Can I add more characters to my engraving, or engrave in an area not specified like the back or the inside of a bangle?
No, we use an engraving machine for precision and each product has been optimised to the specific dimensions of the piece for the engraving to be legible and the best size. If you want something more bespoke, we suggest buying the piece plain and then contacting a local jeweller who should be able to help. Please refer to the engraving specification as shown on the product page, as we are unable to change these.
Do spaces, hyphens or fullstops count as characters?
Yes, these count as characters. Consider how you could cut down perhaps by removing 0’s from dates or just engraving a first name instead of a surname as well. Generally, we would suggest that it is better to have a shorter engraving than to try and fit names without spaces, as this can look strange. We also find that the engraving looks best if only the first letter is capitalised rather than the whole name, especially if it is a longer name.
Can you engrave accents, special characters or emojis?
Generally, we are able to engrave accents or special characters such as an umlaut, if we encounter any issues whilst the engraving team is personalising your jewellery we will contact you. We are not able to engrave emojis or characters from outside the latin alphabet.
I accidentally made a spelling mistake on my order - can you help?
Orders are processed very quickly. If you have made a mistake, please contact us immediately and if we can, we will amend your order. Unfortunately, if the jewellery has already been engraved we cannot change this. Hand engravers are mostly able to ‘rub out’ engravings and can re-engrave the jewellery correctly for you.
The engraving has worn off my jewellery - can you help?
Jewellery is sent out in perfect condition, so engraving that has come off through wear and tear is not deemed to be faulty. Silver is a soft metal and is prone to pick up surface scratches during wear, this is quite normal. We cannot accept responsibility for items that have become badly damaged from extensive scratching on the surface of the jewellery, which has then impacted on the legibility of the engraving, regardless of the amount of time the child has worn the jewellery. Children's jewellery is not a toy and it should be worn with care as with adult jewellery. We recommend supervision particularly with babies wearing jewellery.
How long will my order take and how much will it cost?
If you order prior to the 1pm cut-off period Monday to Friday, your order will be processed and dispatched on the same day, even if it is personalised. Orders received after 1pm and over the weekend will be processed on the next working day. We have several delivery options available to choose from depending on how quickly you want your order to be delivered. Once orders are dispatched you will receive an email with full tracking details. For further information please see our delivery page here.
How will my item be delivered?

This will depend on the delivery option you have chosen. In the UK, we use DPD, which is a fully tracked and signed for courier service. It is easy for you to change your delivery date or to nominate a safe area/ neighbour to deliver to, using your tracking reference via the DPD website. For Northern Ireland, Remote Postcodes and Channel Islands standard delivery, we use a signed for Royal Mail service and we use DPD tracked and signed for express delivery (not available in the Channel Islands). For standard international delivery we use a tracked and signed for Royal Mail service and for express international delivery we use DHL courier service.

All deliveries are tracked and require a signature, most couriers do not deliver to P.O Boxes. If the courier fails to deliver on their first attempt, they will leave a card notifying you with instructions on how to proceed by arranging a re-delivery or by providing a collection point.

It is your responsibility to enter and check that the shipping address has been entered correctly and to communicate with the courier company if necessary.

Something has gone wrong with my delivery
We always recommend that you keep an eye on your delivery using the tracking number provided and suggest that when you place your order, you use a cellphone number as often courier companies will text you with delivery updates. Sometimes things go wrong that are beyond our control, but we are here to help in any way we can. If your tracking says that your parcel has been delivered but you have not received it, it is possible that the courier has delivered to a neighbour or left your parcel in a safe location. Please check these areas before contacting us.
I don’t live in the UK, how will this affect my delivery?
Molly Brown London delivers on a global basis and uses tracked and signed for delivery services. For any orders that are delivered outside the UK, occasionally delays may be incurred as items go through your country’s Customs & Excise and may incur a tax cost that you are liable to pay. This is decided on a case by case basis by your own government at the point of entry to your country and is outside of our control. If delivery is delayed because of this we cannot be held accountable for your order not being received within the specified delivery timeframe.
What happens if I buy something and don’t like it, or it doesn’t fit?
You may return jewellery that has not been personalised, providing it is unworn and in perfect condition, along with all the brand packaging. We are unable to accept returns on earrings for hygiene reasons. Simply send the goods back with your order information and we will process the return as soon as we receive it. We recommend using a tracked service as we cannot take responsibility for returned parcels until we receive them. For full details of our returns policy please see our returns page here.
I have only had an initial engraved, can I return it?
All jewellery that has been engraved has been personalised to request, therefore we cannot accept it as a return.
Are returns free?
Parcels are returned at your own cost and we strongly recommend using a tracked service. We are only responsible for your parcel after it has been safely received. Items lost in transit will not be treated as returned. We do not charge an admin fee on returns.
When will I receive my refund?
Once we have received your return and it has been accepted, refunds less delivery costs are made within 2-3 working days.
Do you do exchanges?
No, please return the unwanted items (excluding earrings and engraved jewellery) and place a completely new order.
I have a faulty item, what do I do?
If you believe you have received a faulty item we are very sorry, we have extremely strict quality control procedures in place in order to avoid this. The first step is to contact us regarding the issue with photographs. If deemed necessary the jewellery may need to be returned to us so that we can investigate the matter further.
How long do I have to send back the jewellery if I change my mind?
Returns will be accepted within 14 days of receipt, unused, non-personalised and with all the original brand packaging.
How do I care for my jewellery?
As with all the special things in life, take care of your Molly Brown jewellery. We recommend storing your jewellery in the jewellery box and pouch provided with your purchase. For more detailed information, please refer to our jewellery care guide here.
My jewellery is tarnished, is this a fault?
No, all sterling silver is prone to natural tarnishing which is not a fault. Jewellery that has been stored and not worn for a long time is more likely to be affected as opposed to jewellery that is worn regularly. This is due to oxygen coming into contact with the metal and so it may need cleaning from time to time. If your jewellery has become tarnished then silver cleaner and a soft jewellery cloth will remove this. For further information please refer to our jewellery care guide here.
Is Molly Brown London jewellery sterling silver?
Yes, all our jewellery is made from 925 sterling silver. The jewellery is tested and hallmarked at the Edinburgh Assay Office and Molly Brown London is an Assay Assured brand which means that the jewellery goes through additional testing to assure its high quality. The 18ct gold vermeil jewellery is sterling silver which has been plated in 2 microns 18ct gold, this is a very high quality finish.
Are they real diamonds, gemstones or pearls?
Yes, we only use genuine diamonds, gemstones and freshwater pearls. The diamonds are 1mm-3mm diamonds, Molly Brown London is the only children’s jewellery brand that uses this diamond size in its collections. The gemstones are genuine semi-precious or precious gemstones, these are a natural product and so each stone is unique and may feature inclusions and possibly colour variation.
Does the jewellery come with an authentication card?
No, but all of the jewellery has been hallmarked, you will find the hallmark on the brand logo tag or on the inside of the bangles.
What does Assay Assured mean?
All our jewellery has been hallmarked at the Edinburgh Assay Office and this means that it has an official mark stamped to attest to its quality and purity. It has also undergone additional testing for Newton's Break Test. This means that if enough pressure is applied the jewellery will break and is an important safety feature as the jewellery is for children.
If you need any further information or help choosing a piece of Molly Brown London jewellery, please contact our friendly customer care team on 0203 142 6630 if you are telephoning from outside the UK please contact us on 00 44 203 142 6630.