We want you to be delighted with your purchase but if you are not you can return your item within 14 days of receipt as long as it is unworn, in perfect condition and with its original packaging. We are happy to offer an exchange or a refund should you wish. We recommend you use a Signed For or Recorded Delivery service. Please note that for hygeine reasons, we are unable to accept returns on earrings. We are also unable to accept returns on items that have been personalised, unless they are faulty in some way.
Molly Brown London
54 Dukes Avenue
For further advice regarding UK Returns, please telephone our customer care team: 0203 142 6630
For further advice regarding International Returns, please telephone our customer care team: +44 (0)203 142 6630
alternatively you may wish to contact us by email at firstname.lastname@example.org
Engraved items cannot be returned or refunded unless faulty and we cannot accept any earrings for return or refund for hygiene reasons.
Molly Brown cannot accept responsibility for items returned to us without proof of purchase or for returned items that become lost in transit. We recommend you obtain a free certificate of postage from the Post Office when returning items. Molly Brown can only take responsibility for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned.