Terms & Conditions

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Molly Brown London Ltd (also referred hereafter as ‘we', ‘us', ‘our', ‘molly brown'). By placing an order on this website, you are deemed to have read and agreed to these terms and conditions. If you have any questions, please contact us on 0203 142 6630, if you are calling from outside the UK, please contact us on +44 203 142 6630.

DELIVERY
UK Delivery

It is your responsibility to ensure that the delivery address you provide us with is correct and accurate and that there will be somebody available to sign for and take delivery of the goods. All orders within the UK are delivered using the Royal Mail Track and Trace Service. We cannot be held responsible for any delays once the goods have left us and are in the possession of a Courier or the Royal Mail. If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by telephone or by email within 7 working days of the delivery of the goods in question. If you do not receive your order within 7 working days of the date on which you placed the order, we shall have no liability to you unless you notify us immediately. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

International Delivery

Please note that as the Customer, you or the Gift Recipient may be liaible for additional tax and local duty charges on top of the delivery charge chosen and paid to Molly Brown London. 

Please contact us by telephone 0203 142 6630, international +44 203 142 6630 or via email enquiries@mollybrownlondon.com should you require further help or information.

Please click here to view all delivery charge details.

* Discount Codes can not be used on SALE items. Free Shipping Discounts can not be used on SALE items. 

Returns

Molly Brown London offers an excellent returns service and will offer an exchange or full refund on items as you require. Please contact our Customer Care department within 10 working days to arrange an exchange or return and simply return the item in new and unaltered condition with the original packaging.

Please note, jewellery that has been worn or damaged cannot be returned. Also, please ensure that all security tags are not removed. If the security tags have been removed from the jewellery then we are not able to accept a request for return or refund.

For hygiene reasons, we are unable to accept any earrings for exchange or refund. 

Molly Brown is unable to accept any personalised/engraved items for exchange or refund, unless they are faulty in some way.

Items will be refunded within 30 days; proof of postage may be required as Molly Brown London cannot be held responsible for missing goods. Exchanges and refunds will be made within 30 days.

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

An item that was received as a gift can be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased.

Please contact us by telephone 0203 142 6630, international +44 203 142 6630 or via email enquiries@mollybrownlondon.com should you require further help or information.

Pricing

Payment must be received in whole for the items that you order before your order can be accepted. Once payment has been received, we will confirm that your order has been accepted by sending an email to you at the email address you provided on your order form.

You will be billed in Pounds Sterling. If you are a customer from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card or displayed using our currency converter. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from the Molly Brown London website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Promotional codes and Discount Codes: We may from time to time offer promotion discount codes (either directly or through third parties). Such codes may only be applied to full-price items and cannot be used in conjunction with any offers or discounts.

* Discount Codes can not be used on SALE items. Free Shipping Discounts can not be used on SALE items. 

All prices shown are inclusive of VAT.

E-mail usage

If you have made a purchase from our store we may occasionally inform you about new collection launches, news and special offers via email, post & telephone. We will not pass on your email address to third parties.

Privacy and Cookie Policy

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

This site uses cookies to track items that are placed in your basket during the shopping process. They are not used to report information about your viewing to the site. These cookies do not contain any personal information about you and are cleared once you have either made a purchase or deleted the items in your shopping basket.

In the event that you open an account with us your account information may also be placed in a cookie on your PC. This is to allow you to navigate the various sections of the site easily. The cookie does not report information on your viewing back to the site. Once again the information is cleared once you have left the site.

Hallmarks

All Molly Brown and Molly B Couture jewellery carries the British hallmark a guarantee of quality that has existed for over 700 years. All our jewellery is assayed, that is, checked for purity by The Edinburgh Assay Office before the customary marks are applied. All metals hallmarked show three compulsory marks. The Sponsor’s mark identifies who sent the item for testing. The Molly Brown hallmark is MB and the Molly B Couture hallmark is MBC. The Standard Mark, which shows the standard fineness for precious metals. For silver it is 925 and for gold it is 750. The Assay Office Mark, which shows where the item was sent for testing.

Copyright and other rights

All materials, including designs, images and photography and written text are protected by copyright, trade mark. Therefore, you may not reproduce, modify or create derivatives of designs. The Molly Brown London site is protected as a whole by copyright and trade dress, all world rights, the interests in and to which are owned by Molly Brown London Limited. The contents of the site as a whole are solely intended for personal and not commercial use. No permission is given by us in respect of the use of brand names, photography, product and collection names or titles or copyrights and such use may constitute an infringement of the owners’ rights. All merchandise depicted here is protected by design rights owned by Molly Brown London Limited.

It is the company's policy to enforce its IP rights rigorously.

Safety Warning

Jewellery should not be worn by babies and children under the age of 3 years as small parts may represent a choking hazard. Babies and toddlers should not be left unattended wearing any jewellery.

Jewellery pieces are not toys and should not be given to babies or very young children to play with. Jewellery should never be worn overnight. Molly Brown designer jewellery contains no lead and is made with 925 Sterling Silver.

Molly Brown London is registered for VAT in the UK
VAT Registration No: 882 2504 24
Company Registration No: 6742554
Registered Address: Molly Brown London Ltd  Building 3, Chiswick Business Park, London, Middlesex W4 5YA