Privacy Policy

Personal data collected

Mollybrownlondon.com (the "Site") is owned and run by Molly Brown London Ltd. ("we", "us" or "our"). Your privacy is taken very seriously and steps are taken to ensure your privacy is protected at all times. We also believe it is important to let you know what information is collected from the Site and why, and what we do with this information. Please see here a link to  Google’s Privacy & Terms site to learn how Google will use your personal data when you give consent on our site. 

At Molly Brown London, we collect personal information about you in order to provide a personalised experience catered to you. This also allows us to alert you to administrational, product or service changes, and for marketing purposes. We gather this information about you when you engage in the following ways:

• You register with or subscribe to mollybrownlondon.com and marketing channels
• You use our online services and place orders
• You sign up to competitions or special offers
• You interact with us online via social media, digital advertising on our or any other website where Molly Brown London is represented
• You ask for information, provide a testimonial or feedback, comment on blogs and articles that are represented by Molly Brown London.
• You attend an event hosted by us or where we are acting as sponsor

When you register your personal information with Molly Brown London, you consent to the use of your personal data in line with Molly Brown London’s Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with Molly Brown London, subscribing to our newsletter or placing an order with us.

What personal data is collected

We may collect and store information which includes, but is not limited to, the following information about you:

* Title * Your Name * Delivery & Billing Address * Phone Number * E-mail Address (Collectively 'Your Personal Data').

How we use 'your personal data'

Your Personal Data’ enables us to provide the following;

• A personalised service on the Site which is targets information, services, content and offers relevant to you
• To alert you to any administrational, product or service changes
• For Marketing purposes such as competitions, promotions, or marketing events, etc.In the event you do not wish for us to use ‘Your Personal Data for marketing purposes, please either:
• Click on the 'Unsubscribe' link in the emails we have sent you (if any).
• Contact our Customer Service Team via emailing [email protected] if you wish to be removed from our marketing database.

We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to 'unsubscribe' (as above). Molly Brown London will also conduct an annual review of all data held by the company and will remove any data no longer needed.

Molly Brown London partners with a 3rd party provider, Global-e to process international orders at checkout and a 3rd party retail fulfilment centre to dispatch all orders. Both 3rd parties work in accordance with and adhere to their own GDPR and Privacy Policies.

You can check the information that we hold about you by e-mailing us at [email protected] or by writing to us at Molly Brown London 54 Dukes Avenue, London W4 2AF. An administration fee of £10 will be payable to Molly Brown London. We will provide this information within 40 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Molly Brown London will neither sell your personal data to third parties nor market it elsewhere. The employees of Molly Brown London are duty-bound to respect the confidentiality of your data and abide by the UK’s Jewellery Retail Codes of Conduct.

If you wish to discuss the personal data we hold about you or make a complaint, please contact [email protected] in the first instance in order that we can investigate thoroughly. Should you find our response unsatisfactory, you can make a formal complaint with the Information Commissioners Office by calling 0303 123 1113.

Retention of your personal data

We take appropriate measures to ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used. We do not store credit card details nor do we share customer details with any 3rd parties.

If your personal details change or if you have any queries about how we use your personal data, please notify mollybrownlondon.com by emailing our Customer Service team at [email protected]

Automatically recorded information

When you access the Molly Brown London website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website's appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie internet file, a small file that is sent by our web server to your computer, which we can access when you make return visits to our website.Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the website. You can usually modify your browser to prevent this happening or visit www.aboutcookies.org for more information on this. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

In line with the ICC UK Cookie Guide, four types of cookies function online:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

source: https://www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Security policy

To process an order, we need your credit / debit card number and expiry date, plus any security details that the credit card processor may require. Molly Brown London employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using PayPal and Global-e. The transfer of the purchase details from our site to PayPal and Global-e are encapsulated using their encrypted and digitally-signed protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. PayPal is level 1 (the highest level) PCI DSS compliant and is regulated by qualified security assessor Trustwave. Please note, we do not store any financial information from you. We do not store credit card details nor do we share customer details with any 3rd parties.

Changes to our privacy policy

We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.

Your consent

By visiting the site owned by Molly Brown London Limited, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times.

How to contact us

If you are contacting us from the UK, please telephone 0203 142 6630, for all international enquiries, please telephone +44 203 142 6630 or email us at [email protected]

Jewellery pieces are not toys and should not be given to babies or very young children to play with. Jewellery should never be worn overnight. Molly Brown designer jewellery contains no lead and is made with 925 Sterling Silver.

Molly Brown London is registered for VAT in the UK
VAT Registration No: 882 2504 24
Company Registration No: 6742554
Registered Address: Molly Brown London Ltd 71 Queen Victoria St, London EC4V 4BE